You have a question?

Select color, size, and quantity on the product page to see the updated price. Proceed to checkout, enter billing & shipping details, and pay by bank transfer or credit card (Visa, MasterCard, American Express, or UnionPay). You’ll receive status updates, and our team is available via chat, email, or phone throughout.

Yes. Our pricing is tiered—higher quantities receive lower unit prices. If you plan to order a significantly larger volume, contact us for an additional quotation.

Yes. All of our products can be customized to your requirements.Yes. All of our products can be customized to your requirements.

Go to the product page and click “Buy Sample.” Choose the variant, add it to cart, and complete checkout.

Each product page lists the available sizes. If you can’t find the size you need, please contact us.

We offer various secure payment options through Shopify Payment, including:

Credit Cards: Visa, MasterCard, American Express

·PayPal

·Apple Pay

·Google Pay

·Shop Pay

You can view your order status anytime under “Orders” in your account. If you can’t view it, please contact our customer service or production team.

We ship via express couriers such as FedEx, UPS, DHL, TNT (door-to-door in 2–5 days) or postal services (15–30 days), depending on destination. Shipping cost is calculated based on weight, destination, and the method selected.

Return Policy

1) In-Stock Return Policy

I. Scope
This policy applies only to:
(a) items with manufacturing defects; and/or
(b) items with customization errors attributable to Z-II STUDIOS.
This policy does not apply to samples. Outside of the above cases, Z-II STUDIOS does not accept returns.

II. Claim Window
Return claims must be submitted within 7 days of delivery, based on the carrier’s confirmed delivery date. Claims submitted after 7 days will not be accepted.

III. How to Submit a Claim
Claims must be submitted by email to Z-II STUDIOS. Phone discussions are welcome; however, only email submissions are considered valid under this policy.
We will issue an official written decision by email. If your email was sent within 7 days but was incorrectly filtered as spam on our side, eligibility remains. If the customer used an incorrect or undeliverable email address, eligibility does not apply.

IV. One Claim Per Item
Each item is eligible for one claim under this policy.

V. Verification & Return for Inspection
Z-II STUDIOS reserves the right to verify eligibility. If requested, the customer must return the item for inspection. If the item cannot be returned when requested, the claim will not be eligible under this policy.

VI. Return Conditions
Returned items must be unused, in original packaging, with all tags attached, protective sleeves (if applicable), and any accessories included.

VII. Approved Resolutions (Choose One)
Upon approval, the customer may choose one of the following:
i) Store Credit (Preferred): Credit toward a future order, equal to the amount paid for the defective/incorrect item(s).
ii) Replacement: Replacement with a newly produced item. Z-II STUDIOS covers the production and shipping costs for the replacement.
iii) Refund: Refund of the amount paid for the defective/incorrect item(s). Refunds are available only when the refundable amount is equal to or greater than USD 500 or 20% of the total order amount (whichever is lower).

2) Samples

i. Returning Samples
A management fee applies to cover shipping, processing, and related costs. Z-II STUDIOS will provide a return label by email; the customer is responsible for returning the parcel. Z-II STUDIOS is not responsible for any damage during transit.

ii. Keeping Samples / Applying to a Bulk Order
If the customer keeps the samples and proceeds with a bulk order, we can retrieve the samples for customization and ship them together with the bulk order. A management fee applies. Z-II STUDIOS is not responsible for any damage during transit.

Didn’t find your answer?
Please email info@ziistudios.com. We aim to reply within one business day.

Please email info@ziistudios.com. We aim to reply within one business day.